Política de reembolso
Article 15: Return policy
15.1 Standard returns
BrandCo Paris accepts returns within 14 days from the date of delivery, provided that the item remains in its original condition, including all original accessories, and is returned using the same standard packaging as upon delivery.
After this 14-day period, no returns will be accepted under any circumstances.
15.2 Special authenticity inspection and exceptional returns
At its sole discretion and on a case-by-case basis, BrandCo Paris may agree to open a special authenticity investigation for a specific item within 30 days from the date of delivery, subject to the following conditions:
- The item must remain in its original condition
- All original accessories must be included
- The item must be returned using the same standard packaging
This special investigation is initiated based on the evidence and supporting material provided by the client.
In such cases, and without any acknowledgment of liability, BrandCo Paris will conduct an internal investigation and issue a formal decision within 30 days of receiving the returned item, confirming whether the final return is accepted or declined.
Please note that if the investigation requires advanced analytical procedures and/or the shipment or presentation of the item to an official brand boutique or authorized service center, the final conclusion may take up to one year (365 days).
15.3 Special authenticity inspection and exceptional returns
Accepted returns from professional clients shall be processed exclusively as an exchange of items of equivalent value, unless an explicit refund clause has been formally negotiated and agreed upon with BrandCo Paris prior to the completion of the transaction.