FAQ

How can I pay?

Several means of payment are at your disposal. We accept Mastercard, Visa and American Express. You also have the possibility to pay through your Paypal account or by bank transfer with the details indicated at the checkout. You also have the possibility to pay through your Paypal account or by bank transfer with the details indicated at the checkout.

How can I use promo code?

If you have a promotional code you can enter it in the field indicated at the checkout. Be careful, the codes are not cumulative.

What are the shipping options ?

We ship all the orders via UPS. For the shipping within European Union you can choose between the standard mode for a delivery between 5 to 10 business days or the Express option delivered in 24-48 hours.

For all the shipping outside European Union, only the Express mode is available for a delivery between 24-48 hours.

Your parcels are insured throughout the transport for the amount of your purchase in case of damage, loss or theft. Each shipment is delivered by hand and requires the signature of the recipient at the reception.  

How much are the shipping costs ?

For the EU shipments the Standard delivery costs 19€ and the Express 49€.

For outside EU shipments, Express delivery is 49€.

Can I track my order?

Once your order has been shipped by our logistics department, we will provide you your tracking number so that you can track your shipment. To do so, you just need to go to ups.com

Are my products guaranteed ?
  • We guarantee all our products listed and sold on BrandCo Paris for 6 months after the purchase date.
  • What the warranty includes  : repairing the product when a damage linked to natural ageing occurs (handles or leather details broken, zip closures or canvas unstiched…)
  • What the warranty does not include   : the stains (pen ink, makeup, clothes transfer…) that occurred after the delivery, burns, bites or every other damages due to an inappropriate use of the product.
  • If you notice after receiving your product, any damages or signs of wear menacing to impact your product usage, you must notify us within the 14 days delay. (See returns conditions)
I want to return my product :

According to the law applicable, you have a 14 days delay to return the product.

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For any return demand, thank you for contacting us through the contact form.

What are the accessories included with my product ?

Your product will be delivered with a dustbag and an authenticity certificate established by us.

The original accessories will be mentioned within the product description.

How can I find a specific product or brand?

If you are looking for a specific product, thank you for contacting us through the contact form.

Product authentication

Brand Connection has specialized in the luxury second-hand market for over 7 years. The “Brand Connection Workshop“, our expert office in authentication evaluates all products.

The team   is comprised of professionals with many years of experience in luxury and lovers of luxury  who have learned from their purchases for Brand Connection. They are supported by former employees of French designer houses and recognized local experts. They are supported by  former employees of French designer houses and recognized local experts.

Thus, the staff offers a meticulous expertise and we can guarantee 100% authenticity on our platforms.

Stages of Brand Connection authentication :

The five main stages of Brand Connection authentication are  :

  1. A preliminary product selection is performed (during the temporary products acquisition). Dubious products or products which do not meet our standards are returned to their owners.
     
  2. An internal appraisal then takes place. A complete inspection of the product is carried out with advanced authentication techniques before presentation of the product on the website. Any product with suspicious features is immediately removed from the inventory and destroyed.
  3. Final authentication of our stock is performed on a regular basis by independent expert firms recognized by the state in order to complete the work already initiated by our experts and to guarantee 100% authenticity on all of our products.
  4. All our products are bought cash from our customers, and by owning 100% of our inventory, we financially support our guarantees.
  5. Each purchase made via our site will be accompanied by a certificate of authenticity issued by us.

The Brand Connection team is actively working to combat counterfeiting. We strive to ensure a quality service in compliance with luxury brands’ traditional codes and the image that we convey.

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